Practice News

NEWS!

Appointment Changes 

• Due to the new GP Contract requirements the Receptionists will ask you more details to why you need to see a clinician. The aim is so that we can offer a solution to your issue in your first phone call to us. 
• The receptionist will take some details and use a navigation tool to direct you to the right person. This could be the GP, Nurse, Physiotherapist, MH Nurse, Pharmacist or 111. 
• As a small practice to deal with the ongoing demand, the appointment you are offered may not always be based at Park Lane Surgery, however these appointments are ones that our GPs source so that you can be seen for your problem. 

Have you ever served in the British Armed Forces? Please let a member of staff know if you have so we can add a code to your medical record to reflect this. The NHS has a duty to deliver on a number of health commitments in relation to the Armed Forces community, their families and veterans which are set out in the Armed Forces Covenant and the NHS Constitution. 

The Armed Forces community should enjoy the same standard of, and access to healthcare as that recieved by any other UK citizen in the area they live. Family members should retain their place on the NHS waiting list, if moved around the UK due to a service person being posted. Veterans should recieve priority treatment for a condition which relates to their service, subject to clinical lead. Those injured in service should be cared for in a way that reflects the nation's moral obligation to them, by healthcare professionals who understand the Armed Forces culture. 

Visit https://www.armedforcescovenant.gov.uk/ for information.