Repeat Prescriptions

Repeat medications can be requested in the following ways:

  • By hand – Tick the items you need to order on your prescription slip and place in the repeat prescription box located in Reception.
  • Using ‘SystmOnline’  – This is an online system which gives direct access to your own medical record. You can view a list of your repeat medication, tick the items you need to order and submit the request electronically to the Practice.  You must register to use this service.If you would like to register, please ask the reception Staff for details.
  • By post – mark the items required and send in your prescription slip (non-dispensing patients -please remember to enclose a stamped addressed envelope for your paper prescription to be returned to you).

    Please note: For safety reasons, and to avoid errors, we do not accept telephone requests for repeat medication. Please use one of the alternative methods detailed above. 




Please allow 72 hours (3 working days) for us to process repeat prescription/medication requests. Please bear in mind that if you submit a request via Patient Access after 18:00 this will not be picked up until the next morning, or Monday morning in the case of requests submitted at the weekend, so please allow 48 hours from the time we are able to pick up the request. 

We cannot keep all items in stock and may need time to order them from our wholesaler. If there is a delay beyond our control, we will try to contact you by telephone to make you aware of this. Persons collecting the prescription/medication MUST be aged 16 or over.

Medication Reviews

Medication will be authorised as a repeat item for a specific period of time, depending on the treatment and the medical condition. After that time patients will need an appointment with their usual Doctor or a Nurse for a medication review.

You are asked to attend for a review after the appropriate time interval. This is for your benefit to ensure that the medication remains appropriate and effective to treat your condition.

Your review date is given at the bottom of your repeat slip.


Opening Hours


08:30 – 18:00


08:30 – 18:00

(closed 1pm-3pm)


08:30 – 18:00


08:30 – 18:00


08:30 – 18:00

Dispensary Services

“Dispensing patients” (those who live more than a mile from a pharmacy) can collect their medicines from the Practice dispensary. “Non-Dispensing Patients” (those who live within a mile of their nearest pharmacy) will be issued with their paper prescription, or can opt to have their prescription sent electronically to a pharmacy of their choice where their medication will be dispensed. Please ask the reception staff for details.

How to Obtain Medicines Urgently

During Surgery Hours: If you need to obtain your medication urgently, please ask the Dispensary or Reception Staff to help.

When the Surgery is closed: In an emergency, you may be able to get your medicine or prescription in one of the following ways:

A local pharmacist (chemist) may be able to provide an emergency supply of your medicine, subject to some conditions:

  • You must have been prescribed the medicine before by your GP
  • The Pharmacist will need to see the medication packaging and/or your repeat prescription slip
  • The Pharmacist will usually need to see you face-to-face and may ask to see proof of your identity
  • The Pharmacist must agree that you need the medicine immediately

Contact the local Out-of-Hours Service – NHS 111 (telephone 111) for advice, or visit the local Walk-In Centre. The On-Call Doctor may be able to see you and, if appropriate, issue a prescription, which will then need to be taken to one of the local Pharmacies to be filled.

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choices

NHS Charges

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.35
  • 12-month prepayment certificate (PPC): £108.10
  • 3-month PPC: £30.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.