ONLINE APPOINTMENT BOOKING - TEMPORARY CHANGE
PLEASE NOTE - DUE TO THE CURRENT RISKS ASSOCIATED WITH CORONAVIRUS, ALL ONLINE APPOINTMENTS ARE TELEPHONE APPOINTMENTS ONLY - THERE ARE NO FACE-TO-FACE APPOINTMENTS AVAILALBE TO BOOK ONLINE.
WE ARE NOT BOOKING ANY FACE-TO-FACE APPOINTMENTS IN SURGERY WITH DOCTORS OR NURSES WITHOUT A TELEPHONE APPOINTMENT FIRST.
Patients can pre-book an appointment to see the doctor of their choice up to four weeks in advance. Appointments can be booked online if you have registered for the Patient Access service (please use the link at the top of the page).
You may make an appointment with whichever doctor you choose but remember that it is always helpful to see the same doctor with the same problem if possible. Please note only one patient per appointment. If you are unable to keep your appointment, please ring the surgery to cancel your appointment as soon as possible.
Same Day Appointments
Patients who feel that they need to be seen the same day will need to telephone or call in to the surgery from 8:30 a.m to request an urgent, same day appointment.
Urgent cases will always be seen but please ring the surgery first as there is not always a doctor on the premises.
Emergency cases between 08:00 to 18:00 Monday to Friday, excluding Bank Holidays - contact the Surgery on 01740 630208
Telephone appointments are available with the doctors at the end of morning surgery, Monday to Friday. Non-urgent matters that are appropriate for telephone appointments include:
- Medication queries
- To discuss test results, or to discuss progress following treatment
- To discuss the extension of a sick note/back to work note
- For general, non-urgent medical advice
To make a telephone appointment please contact reception & ensure you give your correct contact telephone number.
Please note – this service is for non-urgent matters and should not be used to arrange home visits or for emergencies.
Patients who require a home visit are requested to telephone the Surgery in the morning if possible. The Receptionist will need to ask some brief questions about the symptoms so that this information can be passed to the Doctor on call who will assess the urgency of the request.
We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.
Please note that the Doctor may telephone you rather than visit you if this is medically appropriate. The Doctor will decide whether or not a visit is appropriate for a particular set of circumstances.
Cancellations & Reminders
If you are unable to attend your appointment, please contact the Receptionist as soon as possible. This appointment can then be allocated to another patient. If you have received a text reminder/confirmation of your appointment you can cancel by text - follow the instructions in your text message. If you are registered for online services you can cancel your appointment by logging on to your Patient Access account.
Late For Your Appointment
Please attend your appointment on time, if you are more than 10 minutes late the Doctor may decide that they are unable to see you. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you will require an interpreter to attend with you when you see your Doctor please inform the Receptionist in advance, when you book the appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments. We also use this service to send out invitations to clinics and other brief messages with information that would previously have been sent by letter.
If you do not wish to receive text messages from us, please let the Reception Staff know and this will be coded in your record to disable the service.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Teaching and Training
As a Training/Teaching Practice we have a commitment to the education and training of GP Registrars and Medical Students.
You will always be asked if you consent to a student being present during your consultation.