Practice A-Z

Park Lane Surgery is a friendly, community-focused GP practice providing primary care services for patients across Stillington, Carlton and surrounding areas. We serve approximately 5,500 patients and our team is committed to offering high-quality, patient-centred healthcare, with a focus on continuity, accessibility and compassionate support for our whole community.

We provide a mix of routine and same-day appointments, which can be requested online, by phone, or in-person making it easier for you to get help in a way that suits your needs. We also offer evening and weekend appointments through our local enhanced access service, ensuring you can see a clinician outside normal surgery hours when needed. This may at another local practice. 

Our clinical team includes experienced GPs, nurses and a wider group of health professionals who work together to support your physical, mental and social wellbeing. This includes access to services such as health and wellbeing support, social prescribing and other multidisciplinary roles available through our local network including a clinical pharmacist and Physicians Associate. 

We aim to make it simple for patients to access the care they need. You can request appointments, order repeat prescriptions and find key information about the practice through our website. Our reception and administrative team are here to help guide you and ensure you receive the right care at the right time.

We are proud to serve our community and continue to develop our services to meet the needs of our patients.

We offer appointments with a Mental Health Practitioner at Park Lane Surgery. They're on hand to provide emotional and practical support whilst improving access to relevant mental health services, allowing for longer appointments than traditional GP appointments and allowing some patients to be seen sooner than they otherwise might have been.

The practitioner works alongside our GPs, nurses, and other clinical services to provide a first point of contact service for patients to book in with to give advice, guidance, and treatment for patients with mental health symptoms such as:

• Low Mood
• Anxiety
• Depression
• Trauma
• PTSD
• Hearing Voices/Symptoms of Psychosis

Contact the practice for more information or to request an appointment. 

• Routine appointments: use SystmConnect to submit your request - https://systmonline.tpp-uk.com/2/OnlineConsultation?OrgId=A81066 
• Urgent / same-day call 01740 631001 betwen 8.30am and 6pm, or come in to the practice.
• Home visits: please call 01740 631001 to request a visit before 11am for non-urgent visits.
• You can cancel an appointment using NHS App / SystmOnline / Airmid or by contacting the practice directly by phone or in person.

For more information including opening times and directions, see the contact us page.

For information on available support for carers please use the following links

https://www.nhs.uk/social-care-and-support/support-and-benefits-for-carers/
https://bytespcn.nhs.uk/support-for-carers 

We offer appointments with a Children and Young Person's Mental Health Practitioner at Park Lane Surgery. They're on hand to provide emotional and practical support whilst improving access to relevant mental health services, allowing for longer appointments than traditional GP appointments and allowing some patients to be seen sooner than they otherwise might have been.

The practitioner works alongside our GPs, nurses, and other clinical services to provide a first point of contact service for patients to book in with to give advice, guidance, and treatment for patients with mental health symptoms such as:

Contact the practice for more information or to request an appointment. 

Our clinical pharmacist is an important part of your healthcare team. They work closely with your GP, nurses, and other health professionals to help you get the best results from your medicines.

How a Clinical Pharmacist Can Help You

• Medicines Review: They can review all the medications you take to make sure they are safe, effective, and right for you.
• Managing Long-Term Conditions: They provide expert support for conditions such as high blood pressure, diabetes, asthma, heart disease, and more.
• Reducing Side Effects: If you’re having problems with a medicine, they can help adjust your treatment or suggest alternatives.
• Answering Medicine Questions: They can explain what your medicines do, how to take them, and what to expect.

What to Expect During an Appointment

• A friendly, one-to-one conversation about your health and medications
• Time to ask any questions or share concerns
• A clear plan about any changes to your medicines, agreed with you

Why This Matters

Managing medicines can sometimes feel confusing or overwhelming. Thevclinical pharmacist is here to make things easier, helping you feel confident, informed, and supported in your care.If you’d like to book an appointment or need help with your medications, just contact the practice. 

Child Immunisations (Vaccines) - Following Department of Health guidelines, the Practice would encourage all children to complete the recommended Immunisation Programme. Both pre-school and school age catch-up programmes are offered.
Appointments can be made with one of our Practice Nurses.

Cervical Screening (Smear Tests) - Female patients will receive a letter from NHS England informing them when a smear test is due. Please telephone for an appointment with one of our Practice Nurses.

Counselling - Counselling is available via a doctor’s referral. Please ask the doctor or staff about self-referral and access to other local mental health support services.

Family Planning (Contraception) - For initial contraception advice and prescriptions, please arrange an appointment with one of the Doctors.
Our Practice Nurses Jenny & Angela can deal with routine contraceptive pill checks. We are currently unable to offer IUD (coil) fitting and subcutaneous contraceptive implants. Please ask the reception staff for details of alternative service providers that you can access.

Flu and Pneumococcal Vaccinations - We offer flu and pneumococcal injections every year from October onwards for patients aged 65 and over, and for those within a clinical at-risk group. Clinics will be advertised in advance – please book via Reception.

Long Term Conditions - Our team of Nurses, supported by the GPs, provide regular check-ups for patients with the following:

• Hypertension
• Coronary Heart Disease
• Stroke
• Diabetes
• Thyroid problems
• Epilepsy
• Asthma
• Chronic Obstructive Airways Disease
• Rheumatoid Arthritis
• Treatment of Warfarin
• Hormone Replacement Therapy
• Contraception

Managing Your Weight - If you need help with losing weight, please make an appointment with a Practice Nurse who will provide dietary advice and help plan your weight reduction.

Midwife (Pregnancy) - A team of locally based Community Midwives look after patients during pregnancy. Antenatal clinics are held at local child health centres in the Stockton area. If you have a positive pregnancy test, please contact our Receptionist who will advise you how to contact the Community Midwife.

Minor Surgery - Dr Garget and Dr Mendis hold regular Minor Surgery Clinics to deal with warts, cysts, in-growing toenails, etc. Please make an appointment for an initial consultation so the GP can assess the procedure required. You will then be added to the waiting list.

NHS Health Checks - The Practice Nurse will perform a health check involving blood pressure, weight, routine urine testing, etc. Advice is available on diet, smoking and other aspects of health promotion. It is recommended to have a health check every 3 to 5 years.

Phlebotomy (Blood Tests) - There is a clinic held every day for patients requiring blood tests. Pre-booked appointments are required.

Quitting Smoking - Our Practice Nurses are particularly interested in helping people to stop smoking. If you need further help and advice, please make an appointment to see them.

Your comments and suggestions are important to us, please click on the link to the right and complete the form to send them to us. Please only use this form for comments about the Practice and suggestions as to how we can improve our service to you.

Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone Reception to make an appointment to see an appropriate Clinician, or to speak to the Practice Manager.

Click here to send your suggestions to the practice.

We make every effort to give the best service possible to everyone who attends our Practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete this form and the Practice Manager will deal with your concerns appropriately. Alternatively, ask the Reception staff for a form, or to speak to the Practice Manager on the telephone. 

Click here to send your complaint to the practice.

Rethink provide expert, accredited advice and information to everyone affected by mental health problems.
Email: info@rethink.org 
Telephone: 0300 5000 927
Website: www.rethink.org 

Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.
Email: jo@samaritans.org
Telephone: 116 123
Website: www.samaritans.org 

Online Support for a Healthier Lifestyle, Available on your Smartphone, Tablet and Computer.

Eligibility: 

• You must be 18 or over
• You must have a BMI greater than 30. The BMI threshold is lowered to 27.5 for people from black, Asian, and ethnic minority backgrounds
  • Click here to calculate your BMI
• You must have diabetes, high blood pressure, or both
• You must have a smartphone, tablet, or computer with internet access
• You must not have had bariatric surgery in the last 2 years
• You must not be pregnant
• You must not have an active eating disorder

Find out more: https://bytespcn.nhs.uk/nhs-digital-weight-management 

If you are eligible and would like to access the programme, please contact the practice. 

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.
Email: help@aamail.org
Telephone: 0800 917 7650
Website: www.alcoholics-anonymous.org.uk 

Talk to Frank If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.
Email: frank@talktofrank.com
Telephone: 0300 123 6600
Text: 82111
Website: www.talktofrank.com 

Drinkline - If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.
Telephone: 0300 123 1110

Drinkaware - Online trackers and apps from Drinkaware to help you avoid harm from alcohol.
Download from: www.drinkaware.co.uk 

NHS Drink Free Days - Make a pledge to take a few days off and you’re more likely to follow it through and reach your goals. Drink Free Days is for people who like a drink but want some support in tracking and cutting down on the booze. It also helps you understand more about your current drinking and risk levels.
Download from: play.google.com
Download from: itunes.apple.com

Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.
Telephone: 0800 888 6678
Website: www.dementiauk.org 

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life. We believe in a world where everyone can love later life and we work every day to achieve this.
Telephone: 0800 169 2081
Website: www.ageuk.org.uk 

Silver Line - Free phone support for older people, 24 hours a day.
Telephone: 0800 4708 090
Website: www.thesilverline.org.uk

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

Instead of collecting your paper prescription from the Practice, you can nominate a Pharmacy and the GP will send your prescription electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

Is this service right for you?

Yes, if you have a stable condition and you:

• don’t want to go to your GP practice every time to collect your repeat prescription.
• collect your medicines from the same place most of the time or use a prescription collection service now.

 It may not be if you:

• don’t get prescriptions very often.
• pick up your medicines from different places.

How can you use EPS?

You need to choose a place for your GP Practice to electronically send your prescription to. This is called nomination. You can choose:

• a pharmacy.
• a dispensing appliance contractor (if you use one)

Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP Practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP Practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now. 

For more information please visit https://digital.nhs.uk/services/electronic-prescription-service 

You can pre-book evening and weekend appointments around your busy daily schedules and appointments are now available SEVEN days a week.

Hartlepool & Stockton Health (H&SH) providing services on behalf of our network practices offer pre-booked appointments in the evening and on weekends. Appointments are available to see a GP, Nurse or Healthcare Assistant at several practices across Stockton.

Appointments are available: 
Monday - Friday: 18:30-21:00
Saturday & Sunday: 09:00-17:00

Visit this link for more information: https://stillingtondoctors.co.uk/evening-and-weekend-appointments 

Flu (also known as influenza) is a highly infectious illness caused by the flu virus. It spreads rapidly through small droplets coughed or sneezed into the air by an infected person.   For most people, flu is unpleasant but not serious. You will usually recover within a week.

Studies have shown that flu vaccines provide effective protection against the flu, although protection may not be complete and may vary between people. Protection from the vaccine gradually decreases and flu strains change over time. Therefore, new vaccines are made each year and people at risk of flu are encouraged to be vaccinated every year.

The flu vaccination is offered to people in at-risk groups. These people are at greater risk of developing serious complications if they catch flu, such as pregnant women and elderly people.

For more information on who should have the flu vaccine use this link: https://www.nhs.uk/vaccinations/flu-vaccine/ 

If you're eligible and would like to request a vaccine, please contact the practice or alternatively request a vaccine using this link: https://systmonline.tpp-uk.com/2/OnlineConsultation?OrgId=A81066 - choose "Health Review" and complete the request a vaccination form. 

For information on how to register, or check if you are in our catchment area, please see the page for potential new patients. 

Use this link to find useful suport information on a range of long term conditions. 

Patients on repeat prescriptions may be asked to complete a medication review. This could be with a GP, or clinical pharmacist. 

On some occassions, you may be unable to order your medication until a review has been completed. 

How to request or book a review:

• Routine appointments: use SystmConnect to submit your request - https://systmonline.tpp-uk.com/2/OnlineConsultation?OrgId=A81066 
• Call 01740 631001 betwen 8.30am and 6pm, or come in to the practice.

For more information including opening times and directions, see the contact us page.

For support and advice in managing a range of minor injuries and illnesses, please see this link. 

The NHS App is a safe and easy way to manage lots of your NHS healthcare stuff all in one place — on your phone, tablet, or online.

What you can do with it:

• Order repeat prescriptions and choose which pharmacy to collect them from.
• Book, view, or cancel GP appointments.
• Check parts of your GP health record (like allergies or medicines) — if you have requested access.
• View test results, letters and other medical notes, where available.
• Use NHS 111 online to get advice or find help quickly. 
• Register your organ donation choice.

Is it safe?
Yes — to use the full app you’ll need to set up an NHS Login and prove who you are, so your data stays secure. 
You can also use fingerprint or face recognition on your phone (if your device supports it). 

Who can use it?

• You need to be 13 or older. 
• You must be registered with a GP surgery in England. 

Find out more and download the app: https://www.nhs.uk/nhs-app/

Did you know - it's not just an app. You can access the same information by logging in to the NHS APpp Online version?  https://www.nhsapp.service.nhs.uk/login  

Some services provided by the Practice are not NHS services and therefore patients will be charged a fee.  This includes services such as:

• Holiday cancellation forms
• Private medical examinations and reports (fitness to drive, employment medicals, HGV and Taxi medicals etc)
• Private letters and sicknotes

Please contact the practice for further details and associated fees.

A PPG (Patient Participation Group) is a volunteer group made up of patients and practice staff who meet regularly so patients can share their views and help shape how their GP surgery runs — improving communication, services, and patient experience. To find out more about the PPG at Park Lane Surgery, check out the PPG page here: Stillington Doctors — Patient Participation Group.

Your pregnancy care: https://www.nhs.uk/pregnancy/your-pregnancy-care/  
Read about the scans, tests and antenatal care you can have.

Refer yourself for NHS pregnancy care: https://www.nhs.uk/nhs-services/refer-yourself-for-nhs-pregnancy-care/  
Use this service to refer yourself to NHS maternity services so you can start your pregnancy care with a midwife.

What is A PCN?

BYTES Primary Care Network (PCN) is a group of GP practices — including Park Lane Surgery — working together as a team to provide better local healthcare. 

Instead of just relying on individual GPs, the PCN brings in a wider range of health professionals — such as pharmacists, mental health practitioners, and social prescribers — all coordinated to give you more joined-up and proactive care. 

By working together:

• Offer more services locally 
• Provide longer or more tailored appointments when needed 
• Support people with long-term health conditions in a more joined-up way 

Why does it matter for you?

• It means you can access more types of care close to home.
• It helps to make your care more personalised 
• It ensures our GP practices share resources so patients can get more specialised support.

If you want to find out more about BYTES PCN, have a look at their website: https://bytespcn.nhs.uk/ 

• If you have been ill for 7 days or less you don’t need to see a Doctor. You can complete a Self-Certification form yourself. However some employers insist on a Doctor’s note, and under these circumstances a fee will be charged. 
• If you have been ill for more than 7 days you will need a doctor’s certificate. These certificates are called ‘Fitness to Work’ Certificates. The doctor may call you or arrange for an appointment. If you have already been seen by your Doctor about this illness your certificate will be sent to you within a week.
• If you have already had a Sick Note (Fit Note) for this illness your Doctor may not need to see you to issue an additional Sick Note. A Telephone Appointment may be appropriate for this request.

You can request a sick note online 24/7 via SystmConnect, using this link: https://systmonline.tpp-uk.com/2/OnlineConsultation?OrgId=A81066 

Social Prescribing is a service that helps you improve your overall wellbeing by connecting you with local activities, services, and support — not just medical treatments.

At Park Lane Surgery, through BYTES PCN, our Social Prescribing Link Workers can spend more time talking with you about what matters in your life. They can help with things like:

• Feeling isolated or lonely
• Managing stress, anxiety, or low mood
• Support with housing, finances, or employment
• Finding local groups and activities
• Long-term health conditions and lifestyle changes

Instead of only focusing on symptoms, Social Prescribing looks at the bigger picture — your health, home life, social connections, and what would help you feel better day-to-day.

How it works:

1. Your GP or practice team can refer you to a Social Prescribing Link Worker.
2. You’ll have time to talk about what’s going on and what support you need.
3. They’ll help connect you with the right local services, groups, or resources.

Why it matters:
Social Prescribing gives you personalised, practical support to improve your wellbeing in ways that medication alone can’t. If you’d like to be referred or learn more, just ask a member of the team.

Please use this link to access information and support from our local stop smoking service: https://www.nth.nhs.uk/services/stop-smoking-service/ 

Your patient record is held securely and confidentially on the electronic system at your GP practice. If you require treatment in another NHS healthcare setting such as an Emergency Department or Minor Injury Unit, those treating you would be better able to give you appropriate care if some of the information from the GP practice were available to them.

This information can now be shared electronically via: The Summary Care Record, used nationally across England

The information will be used only by authorised health care professionals directly involved in your care. Your permission will be asked before the information is accessed, unless the clinician is unable to ask you and there is a clinical reason for access.

If you would like to opt out, please ask reception for our opt out form.

A parent or guardian can request to opt out children under 16 but ultimately it is the GP’s decision whether to create the records or not, because of their duty of care to the child. If you are the parent or guardian of a child under 16 and feel that they are able to understand, then you should make this information available to them.

Who Has Access?

Across all health care settings, including urgent care, community care and outpatient departments in England.

Information Source

GP record

Content

• Your current medications
• Any allergies you have
• Any bad reactions you have had to medicines
• Additional information (upon request to your GP)

For more information visit:

www.digital.nhs.uk

SystmConnect has replaced eConsult and is a secure online service designed to make it easier than ever to get in touch with us online. 

Find out more: https://stillingtondoctors.co.uk/systmconnect 

Submit a request: https://systmonline.tpp-uk.com/2/OnlineConsultation?OrgId=A81066 

Blood tests may be needed to enable the Doctor to monitor your condition and treatment. Please allow 48 hours for the result of blood tests to return from the laboratory and for the Doctor to review the results. Some tests may take longer. The Doctor will provide details when requesting the test.

You can usually see test results via online services:

• Log into SystmOnline

• Get the NHS App https://www.nhs.uk/nhs-app/

We would appreciate it if telephone calls to obtain details of test results could be made between 10.30am and 1.00pm or 2.00- 6.00pm on weekdays.  This helps to ease congestion on the telephone lines at busier times. To maintain confidentiality, results will only be given to the patient.

General Practice Registrars

We are an approved GP training practice on the Durham Tees Valley GP Training Scheme. Dr Mendis is the approved GP Trainer and supports the GP Trainee. 

GP Trainees (referred to as GP Registrars) are fully qualified Doctors who have completed at least 2 years in hospital training. They work under supervision while gaining experience and teaching in our practice. They are deliberately given longer appointment times so they can develop their consultation skills. 

The career pathway to becoming a GP starts with a 5 year course at University gaining a degree in medicine then two foundation years of hospital training then at least another 3 years of GP speciality training usually 18 months in hospital and 18 months in approved training practice such as Park Lane Surgery. The training GP's are know as ST1, ST2 and ST3 depending on their stage of training. ST1 trainees come to Park Lane Surgery for 6 months then have 18 months in hospital; and return for at least 12 months as ST£. During these 3 yeatrs they have to sit further exams, complete a series of assessments with thier trainer and finally the RCA exam whioch involves submitting 13 suitable videos to the Royal College of General Practice examiners to assess. If successful they become MRCGP (member of the Royal College of General Practitioners) 

As part of their training the trainees are sometimes required to video consultations to develop their communication skills. Your consent will alwasy be sought both before the consultation to ensure that you agree to the recording and also afterwards to ensure you are willing to allow it to be viewed for teaching or exam purposes. All recordins are deleted after being used for teaching purposes. 

Medical Students

The Practice is a community teaching practice for Newcastle Medical School. The Medical Students spoend time in General Practice during thier 5 years of training. 

With supervision from a GP or Nurse, Medical Students may, with your consent, join your consultation. This is the way they learn to become good Doctors and understand patient viewson thier illness and care. The 4th and 5th Year Students may also see patients on their own, closely supervised by a GP. We really appreciate your help with learning. 

Our Nurses can provide comprehensive travel health advice and arrange for appropriate immunisations. Please arrange an appointment for a travel consultation at least 6-8 weeks before departure if possible. Vaccines need time to take effect and some may require a course over several weeks. 

Please note that some vaccines are not available on the NHS and patients will need to pay a fee for these vaccinations.  We do not provide a private travel vaccination service - our Nurses will advise you which vaccinations you will be able to have in the Practice and information on local travel clinics where you can access private vaccinations.

Additional travel information:

The following websites will give you additional travel advice

• Travel Health for information of vaccinations available on NHS
• MASTA for private vaccination clinics
• Gov.uk for specific country travel advice

Submit a Request for Travel Advice/Vaccinations:

Go to: https://systmonline.tpp-uk.com/2/OnlineConsultation?OrgId=A81066 and choose the "Health Review" option and complete the travel form to request travel advice. 

Op NOVA provides emotional and practical support to veterans at all points of the justice system in England, including pre-arrest, arrest, post-arrest and those serving a custodial sentence. The prime objective is to provide a single support pathway for veterans to move away from the justice system. Veterans are supported on an individual basis, empowering them to engage and access specialist support services. Op NOVA receives referrals from the Police, the NHS Liaison and Diversion teams, the Prison and Probation service and NHS Reconnect (for veterans before they leave prison).  Op NOVA is open 8am - 8pm Monday to Friday and 8am - 2pm Saturday, their freephone contact number is 0800 9177299.

Op PROSPER is an Office for Veterans’ Affairs programme empowering veterans and their families the length and breadth of the United Kingdom, enabling them to thrive in society by ensuring equal access to employment opportunities and supporting them into sustainable, valuable careers. The programme mobilises the business community to drive practical, cultural and behavioural change within sectors, ensuring they become more ‘veteran friendly’, while also creating tailored pathways for veterans into positions of employment.  Call the Veteran Support Team for further information on 0121 262 3058.

Op COURAGE is an NHS mental health specialist service designed to help serving personnel due to leave the military, Reservists, Armed Forces veterans and their families. This service is supported by trained professionals who are from, or have experience of working with, the Armed Forces community. Patients can refer themselves, through a friend, charity or by a GP.

Op FORTITUDE can be accessed by homeless veterans including those sleeping on the streets. The housing hotline, delivered by The Riverside Group, will give homeless veterans a single point of contact to get them the help they need. Veterans can access the scheme through a dedicated charity helpline (0800 9520774).

Combat Stress have also a dedicates helpline for veterans and their families available 24 hours a day – 0800 138 1619

The Warrior Programme provides support for mentally processing and managing emotions. They are open to Veterans, Serving personnel and also families. https://www.warriorprogramme.org.uk/

Yarm Wellness Centre runs a Veterans' Breakfast that runs every Tuesday at 10am. See Yarm Wellness for more info.

Forces Online - "Helping Armed Forces Veteran's and their families any way we can" https://www.forcesonline.org.uk/ 

Little Troopers is a UK-wide charity that has been operating since 2011. The charity recognises the unique challenges that forces children face, such as having a parent deployed or having to move home frequently – all of which can significantly impact on a child’s wellbeing and continuity of care. https://www.littletroopers.net/ 

You and Your General Practice (YYGP) is a national guide on what you can expect from your GP surgery. It also explains what you can do to get the best from the NHS and describes what practices and patients can expect of each other. It has been developed to help patients get the best from their GP team. YYGP also sets out how patients and or their representatives can provide feedback or raise concerns about their GP practice.

All GP practices should have a link to the YYGP information on their website from the 1^st October 2025, on the practice website home page. If you want to give feedback or raise a concern you can ask to speak to your practice manager. If preferred, you can leave your feedback with the ICB here (ICB Digital Patient Feedback - Tell us what you think).