Urgent advice: Important

  • We NO LONGER take repeat prescriptions over the telephone unless you are over 65 years old. 
  • If you need to order your prescription please use SYSTMONLINE, the NHS App or you can bring your repeat slip in to the practice and leave it in the prescription box. 
  • Prescriptions from the dispensary will take 4 working days to prepare. 
  • All Repeat medicines need to be reviewed at times so you may be asked to speak to the GP or you may need monitoring bloods before they can be issued 

Non-urgent advice: Order Repeat Prescriptions 24/7 with The NHS App

The new, simple and secure way to access a range of NHS services on your smartphone or tablet. 

You may need your NHS number to sign up to services such as the NHS App, you can get help finding your NHS Number via this link.

Click here to find out more. 

Download on App Store

Download on Google Play Store

Non-urgent advice: Repeat Prescriptions

Repeat medications can be requested in the following ways:

  • By hand – Tick the items you need to order on your prescription slip and place in the repeat prescription box located in Reception.
  • Online – Repeat prescriptions can be ordered via SystmOnline or the NHS App.
  • By post – Mark the items required and send in your prescription slip (non-dispensing patients -please remember to enclose a stamped addressed envelope for your paper prescription to be returned to you).

    Please note: For safety reasons, and to avoid errors, we do not accept telephone requests for repeat medication. Please use one of the alternative methods detailed above.  Medication will be authorised as a repeat item for a specific period of time, e.g., 6 months. After that time patients need to attend for a review after the appropriate time interval. This is for your benefit to ensure that the medication remains appropriate and effective.
  • Your review date is given at the bottom of your repeat slip.

Non-urgent advice: Collections

Please allow 3 working days for prescription/medication requests and bear in mind that if you submit a request via Patient Access after 18:00 this will not be picked up until the next working day.

We cannot keep all items in stock and may need time to order them from our wholesaler. If there is a delay beyond our control, we will try to contact you to make you aware of this.

Dispensary Services

Patients who live more than a mile from a pharmacy can collect their medicines from the Practice dispensary.

Patients who live within a mile of a pharmacy will be issued with their paper prescription, or can opt to have their prescription sent electronically to a pharmacy of their choice where their medication will be dispensed. 

Click here for contact details and opening times. 

Patients collecting a prescription/medication MUST be aged 16 or over.

Non-urgent advice: How to Get Medicines Urgently

During Surgery Hours: If you need to obtain your medication urgently, please ask the Dispensary or Reception Staff to help.

When the Surgery is closed: In an emergency, you may be able to get your medicine or prescription in one of the following ways:

  • 111 online - Emergency prescription requests
  • A local pharmacist (chemist) may be able to provide an emergency supply of your medicine, subject to some conditions. Contact your pharmacy for more information.
  • Contact the local Out-of-Hours Service – NHS 111 (telephone 111) for advice, or visit the local Walk-In Centre. The On-Call Doctor may be able to see you and, if appropriate, issue a prescription, which will then need to be taken to one of the local Pharmacies to be filled.

Non-urgent advice: NHS Charges/Prescription Costs

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.65
  • 12-month prepayment certificate (PPC): £111.60
  • 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line
  • Click here to purchase a prescription prepayment certificate.

Non-urgent advice: Electronic Prescription Service

Electronic Prescription Service means that for most patients, we can send your prescription directly to your chosen pharmacy/chemist saving you having to come down to the surgery. To get your prescription sent to your chosen pharmacy, contact the practice to sign up.

Non-urgent advice: Over the Counter Medicines

Prescribing of over the counter medicines is changing.  Your GP, nurse or pharmacist will not generally give you a prescription for over the counter (OTC) medicines for a range of minor health conditions.

Instead, over the counter medicines are available to buy in a pharmacy or supermarket in your local community.

The team of health professional at your local pharmacy can offer help and clinical advice to manage minor health concerns and if your symptoms suggests it is more serious, they will ensure you get the care you need.

Find out more about his change to prescription policy at www.nhs.uk/OTCmedicines

This applies to treatments for the following self-limiting and minor health conditions:

Acute sore throat


Coughs and colds and nasal congestion

Cradle cap (Seborrhoeic dermatitis – infants)


Diarrhoea (adults)

Dry eyes/ sore tired eyes


Excessive sweating (hyperhidrosis)


Head lice

Indigestion and heartburn


Infant colic

Infrequent cold sores of the lip

Infrequent constipation

Infrequent migraine

Insect bites and stings

Mild acne

Mild cystitis

Mild dry skin

Mild irritant dermatitis

Mild to moderate hay fever/seasonal rhinitis

Minor burns and scalds Minor conditions associated with pain, discomfort and/or fever (e.g. aches and sprains, headache, period pain, back pain)


Mouth ulcers

Nappy rash

Oral thrush

Prevention of dental caries

Ringworm/ Athlete's foot

Sun protection

Sunburn due to excessive sun exposure

Teething/ mild toothache


Travel sickness

Warts and verrucae